Guide for Law Enforcement

The information included in these guidelines is provided to assist law enforcement with submitting to Zynga Inc. valid legal process seeking Zynga user information for U.S. users in a manner that will best enable and expedite Zynga’s response.  The information in these guidelines is subject to change without notice.  While these guidelines may provide information about the legal requirements related to disclosure of user information, they do not constitute legal advice.  Law enforcement officers should direct any legal questions to their agency’s counsel.  Nothing in this guide is intended to create any enforceable right against Zynga.

This document is solely intended for use by law enforcement. For non-law enforcement requests for information, all appropriate legal process should be followed by the requesting party in compliance with all applicable laws.

If you are seeking to report abuse by other users of Zynga’s games or if you are in need of customer support, please refer to Zynga’s Support Page.

About Zynga

Zynga Inc. (“Zynga”), formerly known as Zynga Game Network Inc., develops and publishes casual video game applications for users of various social networks such as Facebook and Zynga.com and for mobile devices such as the iPhone.  For more information about Zynga, please click here.

What User Information Does Zynga Have?

Zynga collects user information in accordance with our Privacy Policy and Terms of Service.

The types of information that Zynga collects and the time period for which Zynga retains that information may differ depending on the game or gaming platform on which the game is played.  Data crucial to Zynga’s business operations such as payment information, customer service records, and game statistics are generally maintained on Zynga’s servers.  Data non-crucial to Zynga’s business operations, such as in-game messages and chat between users or individual user’s game activities may not be stored or may be stored for a very brief period of time.  If you are seeking a specific category of information, we encourage you to contact Zynga at lawenforcement@zynga.com prior to serving formal legal process. 

Please be advised that, with regard to Zynga games played on a social network, much of the information Zynga collects comes from the social network itself and Zynga’s access to these social network profiles is limited. Therefore, when seeking profile information of a user who accesses Zynga’s games through a social network, you should consider sending your request directly to the relevant social network service provider.

Please see our Privacy Policy for more information on the data we collect from users.

How to Request User Information from Zynga

1. Where To Send Your Request

   
To contact us: 

Zynga Inc.
Attn. Legal Department
699 8th Street
San Francisco, CA 94103
Fax: (415) 869-3922
Email:  lawenforcement@zynga.com

Please be advised that the email address lawenforcement@zynga.com is for law enforcement agency communications only.   Communications sent to this email address by anyone other than a law enforcement agent or officer, or from a non-government email address, will be disregarded and you will not receive a response. 

Zynga will respond to legal process properly served in compliance with applicable state and/or federal law.  To expedite your request, in addition to proper service of process on Zynga’s offices in San Francisco, CA, please also send an email to lawenforcement@zynga.com to alert us to the coming process.

2. What Your Request Should Include

All legal process should include:

  1. Identifying Information for the Zynga user at issue:
    1. For users that access Zynga’s games through a social network service (e.g., Facebook), please provide the user’s social network user ID, and, if available, their email address;
    2. For users that access Zyna’s games through Zynga.com, please provide the user’s email address; or
    3. For users that access Zynga’s game through a mobile device (e.g., iPhone), please provide the email address used by the user to create their Zynga game account, and, if available, the unique device identifier (i.e., UDID);
  2. A clear and specific description of the particular information sought,
  3. The limited period of time at issue; and
  4. A valid email address and telephone number so we may contact you with any questions or clarifications.

3. Requests from Non-U.S. Law Enforcement

Requests from foreign law enforcement agencies must be properly domesticated and served, either by way of a mutual legal assistance treaty or a letter rogatory.

When submitting foreign process, please ensure that you include a version of your request translated into English in your correspondence to lawenforcement@zynga.com.

4. How to Request the Preservation of Information

Zynga will preserve existing user information (i.e., user information that exists as of the date of the request) pursuant to a preservation request made in accordance with applicable law. All requests should be signed, sent on proper letterhead from a law enforcement agency, and include a valid return address.  The request should also include the following information:

  1. Identifying Information for the Zynga user at Issue:
    1. For users that access Zynga’s games through a social network service (e.g., Facebook), please provide the user’s social network user ID;
    2. For users that access Zyna’s games through Zynga.com, please provide the user’s email address; or
    3. For users that access Zynga’s game through a mobile device (e.g., iPhone), please provide the email address used by the user to create their Zynga game account, and, if available, the unique device identifier (i.e., UDID);
  2. A clear and specific description of the particular information sought;
  3. The limited period of time at issue; and
  4. A valid email address and telephone number so we may contact you with any questions or clarifications.

Requests should be limited to only that user information which you intend to obtain legal process to receive. 

Preservation requests expire 90 days after receipt of the request.  If valid legal process is not received within that time, preserved data may be deleted.

5. How to Request an Extension of Your Preservation Request

You may request a single extension of your preservation request.  Zynga will not grant multiple extension requests for information related to the same user account.  

Your extension request must be signed and issued on law enforcement agency letterhead with a valid return address.  Please include with your request for an extension:

  1. A reference to the initial preservation request, including date, case name and number, and a description of the information previously preserved;
  2. Indicate whether the preserved information will satisfy the request or whether additional information will be sought (e.g., information related to the user’s account arising between the preservation request date and the date of the legal process to obtain the information); and
  3. A valid email address and telephone number so we may contact you with any questions or clarifications.

Emergency Requests

Under federal and state law, Zynga may provide information, including user information, to federal, state, or local government entities if it believes in good faith that an emergency involving imminent danger of death or serious physical injury to any person requires disclosure without delay.  Zynga evaluates these emergency disclosure requests on a case-by-case basis.

1. How To Make an Emergency Request

To make an emergency request, please email your request to lawenforcement@zynga.com and put “EMERGENCY” in bold and/or ALL CAPS letters in the subject line of the email or fax your request to (415) 869-3922 and include “EMERGENCY” in bold and/or ALL CAPS letters on the fax cover sheet.

The following information should be included in your emergency request:

  1. The social network user ID or an email address if the relevant user accesses Zynga’s games through a platform other than a social network service;
  2. The name of the governmental entity with which you are affiliated;
  3. The specific nature of the emergency describing the imminent danger of death or serious physical injury to a person that requires disclosure, without delay, of information related to the emergency;
  4. The name or description of the individual or individuals whose death or serious physical injury is threatened;
  5. How that information will help you avert the threatened death or serious physical injury;
  6. Why normal disclosure processes would be insufficient or untimely in light of the deadline requested;
  7. The specific information you are seeking to receive on an emergency basis; and
  8. The deadline by which you need the information.  Please do not indicate “ASAP.”  

Child Safety Matters

Zynga reports apparent instances of child exploitation on its service to the National Center for Missing and Exploited Children, including content drawn to our attention by law enforcement.  If a request relates to child exploitation, an AMBER alert, or some other child safety matter, in addition to mailing or faxing your request, please also email your request to lawenforcement@zynga.com with the subject line “CHILD SAFETY MATTER” in bold and/or ALL CAPS letters.

Cost Reimbursement Policy

In many circumstances, federal and state law requires law enforcement to reimburse providers like Zynga for costs incurred responding to subpoena requests, court orders, or search warrants. While Zynga may waive reimbursement in specific cases, we reserve the right to request reimbursement and encourage law enforcement to make narrowly tailored and specific requests to help keep costs down.

General Inquiries

General inquiries from law enforcement may be sent to lawenforcement@zynga.com.